Thank you for purchasing our mycandy or Switch branded accessory. At Axiom we take immense pride and responsibility with our own branded products and hence, we never compromise on quality. We select our suppliers and materials very carefully and add additional quality control measures prior to delivery to significantly reduce defective items. That said, in the rare instance that your mycandy or Switch product is faulty, we offer two year warranty* for mycandy and Switch products. The condition of this warranty and our responsibilities under this warranty are as follows:
This warranty is non-transferrable and is limited to the original purchaser only.
- Warranty shall be limited to the repair or replacement of the product which fails during normal use for a period of two years from the date of purchase.
- You must be able to prove the date of original purchase of the unit with a dated receipt.
- The warranty is not applicable if the product has been subject to physical damage, improper installation, modification or repair by unauthorized third party.
- Modification and repair of the unit should be done by authorized and qualified service personnel, center or return to the manufacturer.
- This warranty gives you specific legal rights and you may also have other rights which vary under local laws.
- We reserve the right to make changes to the product, packaging, product documentation or printing errors. We will ensure that any changes will be reflected in the product packaging and user manual.
- If the product is found to be defective, please contact your local retailer or distributor along with your proof of purchase to arrange a replacement or repair.
*For the Switch Ultra Rugged Cable range we offer a 5 year limited warranty from date of purchase.
Product Marking and Compliance
CE marking is a certification mark that indicates conformity with health, safety, and environmental protection standards of European Union.
This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste. Please contact your local electrical recycling center for proper and safe disposal.
This product is ROHS compliant.
This marking on the battery, manual or packaging indicates that the batteries in the product should not be disposed of with other household waste.
For FAQs & more information:
For mycandy branded products:
For Switch branded products: