Location
UAE
Job Type
    Years of relevant experience
    Salary
    Posted
    Nov 13, 2019
    Application close

    IT Support Executive

    The Role:

    Provide software technical support for Axiom system users and application users for smooth functioning.

     

    The Profile:

    • Coordinate with teams and resolve all complex application and system issues
    • Train users to access POS and other applications
    • Administer and resolve applications issues
    • Record and manage best practice resolutions for company’s self-service knowledge base
    • Inform client functionality requests or software change requests to development team.
    • Manage SLA’s as defined by the department

    The Essentials:

    • Strong working knowledge in Customer Service and Logistics experience.
    • Graduate Degree in computers
    • Overall 2-3 years of IT experience in providing software support to end users
    • Good knowledge of SQL queries
    • Application design life cycle knowledge
    • Good communication skills
    • Knowledge of Java, .net and API’s would be an added advantage
    Your are applying for: IT Support Executive

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