Location
KSA
Job Type
  • Permanent
Years of relevant experience
Salary
Posted
Sep 25, 2017
Application close

Customer Care Supervisor – Riyadh

The Role:

Manage on-going day to day activities by providing assistance and taking appropriate action to effectively resolve issues and escalate feedback to management.

The Profile:                                                                                                                   

  • Ensure that service level agreements are being met.
  • Maintain & establish departmental processes to improve the quality of service provided.
  • Monitor & control customer hold time, receipts, delivery and service collections to avoid delays.
  • Maintain & monitor the turnaround time for repairs and follow up to keep up to customer commitments.
  • Monitor, spot-checks, and audits cash handling to ensure accuracy and identify problems; ensure that cash drawers are reconciled by all Customer Service Executives on a daily basis and reports daily receipts.
  • Interpret policies and operating procedures of the customer service offices,
  • Recommends changes to customer care manager; writes and maintains up-to-date procedures manuals and files; and disseminates information to subordinate staff in a timely manner.

The Essentials:

  • Graduate in any field.
  • Minimum of 5 years’ experience in customer relations/customer service including 2 years’ experience supervising staff.
  • Fluency in English & knowledge of Arabic is an added advantage
  • Good communication skill written & oral
  • Good MS office skills
Your are applying for: Customer Care Supervisor – Riyadh

CV
Upload a new CV(.doc, docx,.pdf,.rtf, or .txt, 1MB or smaller.)