Call Center Advisor – Arabic Speaker
To create a superb online customer experience by assisting customers visiting the online store. Assisting customers with their product & service inquiries, order booking, service requests and complaints via phone, web-chat, email and social media channels.
- Handle incoming contacts on all areas of online retail store customer service operations in an effective and efficient manner.
- To follow up the scripts, policies, and procedures while handling customers service processes in a timely manner so that consistency of contact and efficiency prevails.
- Ensure customer data is captured when relevant so accurate reporting and analysis can be undertaken.
- Technical: Ability to work on e-commerce system (website and order management system) and contact center system (CRM, Phone, Web-chat, Email, Social Media Management Tool) for extended hours in schedules.
- Preferably a Degree holder or equivalent in any field.
- Good communication skills in English & Arabic.
- Females preferred.
- Team player.
- Strong customer service orientation.
- Strong coordination and organization skills.
- Ability to work shifts.
- Demonstrate a positive, enthusiastic and friendly attitude.
- Trouble shooting skills.
- Good command in Computer Operating System and supporting applications.