Location
UAE
Job Type
  • Permanent
Years of relevant experience
Salary
Posted
Oct 04, 2018
Application close

Call Center Advisor – Arabic Speaker

The Role:

To create a superb online customer experience by assisting customers visiting the online store. Assisting customers with their product & service inquiries, order booking, service requests and complaints via phone, web-chat, email and social media channels.

The Profile:

  • Handle incoming contacts on all areas of online retail store customer service operations in an effective and efficient manner.
  • To follow up the scripts, policies, and procedures while handling customers service processes in a timely manner so that consistency of contact and efficiency prevails.
  • Ensure customer data is captured when relevant so accurate reporting and analysis can be undertaken.
  • Technical: Ability to work on e-commerce system (website and order management system) and contact center system (CRM, Phone, Web-chat, Email, Social Media Management Tool) for extended hours in schedules.

The Essentials:

  • Preferably a Degree holder or equivalent in any field.
  • Good communication skills in English & Arabic.
  • Females preferred.
  • Team player.
  • Strong customer service orientation.
  • Strong coordination and organization skills.
  • Ability to work shifts.
  • Demonstrate a positive, enthusiastic and friendly attitude.
  • Trouble shooting skills.
  • Good command in Computer Operating System and supporting applications.
Your are applying for: Call Center Advisor – Arabic Speaker

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